Frequently asked questions
You can buy DNA testing package from our ONLINE SHOP. To finalize your order, you must have to register yourself or create a user account with your email and password.
Because the quantity and quality of the extracted DNA have not fulfilled the basic standards required for the correct functioning of the PCR. This occurs more frequently with feathers since the quantity and quality of DNA that is found is variable, not only between species but within the same individual.
Remember, although you can extract DNA from the epithelial cells that remain in the barrel of the feather, it is the small drop of blood that is isolated and dried in the barrel of the feather where the largest quantity of DNA will be found. As a simple rule, it can be concluded that the larger the feather, the better the quality and the higher the amount of DNA that will be extracted, thereby increasing the probability of PCR success in the laboratory. When the feathers that we receive are too small, or have been cut with scissors, or degraded, or there is ambiguous information (two samples with same identity) customers will be contacted to request the delivery of a new sample. To avoid delay in the publication of our results, we will ask customers to resend larger feathers samples + drop of blood; this ensures a sufficient quantity and quality of DNA to carry out the analysis.
Please note we do not charge for a rejected sample. You can take the refund or can adjust the amount for next analysis. To get the refund for rejected you can share your Skrill/Pioneer account details at following email refund@deaves.co along with the PDF results you have received. The refund amount will be transferred in 4-5 days.
IF you are sending large number of samples (more than 5) then there must be attached the DNA testing record sheet after filling all required information. Please must take a copy of filled testing record sheet to counter check the information
with results you receive.
Do I need any testing kits?
IF you are sending large number of samples (more than 5) then there must be attached the DNA testing record sheet after filling all required information. Please must take a copy of filled testing record sheet to counter check the information
with results you receive.
Do I need any testing kits?